Domain Registration Terms

1. Who the registrar is

We are not an accredited registrar. Domains bought through Spanli are registered through Openprovider (Hosting Concepts B.V.), an ICANN accredited registrar based in the Netherlands. We act as a reseller: we take your order and your registrant details, pass them to Openprovider, and manage the domain on your behalf through their systems.

This means Openprovider’s registration agreement applies to your domain alongside these terms, as do the policies of ICANN and of the registry that operates your domain’s extension. Some extensions add their own eligibility rules, and a registration that does not meet them can be rejected or cancelled by the registry.

2. You are the registrant

The domain is registered in your name, not ours. You are the registrant, which means you hold the rights to it, you receive registry correspondence about it, and you can transfer it away from us.

A domain registration is not a purchase of property. It is an exclusive right to use that name for a fixed period, granted by the registry under the rules in force at the time, and it ends if the registration is not renewed.

ICANN publishes a summary of what you are entitled to and responsible for as a registrant, called the Registrants’ Benefits and Responsibilities. It is worth reading once, and Openprovider makes it available as part of its registration agreement.

3. The details you give us

ICANN requires accurate registrant contact information: your name, any company name, email address, postal address and telephone number. We collect these once and reuse them for later purchases, and you can change them from your account.

• They must be accurate. Giving false contact details, or failing to correct them when they change, is grounds for the registry or the registrar to suspend or cancel the domain.
• You must verify your email.ICANN’s accreditation agreement requires the registrant email address to be verified. If it is not verified within 15 days, the domain is suspended until it is.
• They are shared as the rules require.Your details go to Openprovider and to the registry, and may be disclosed in public directory services such as WHOIS or RDAP, or to third parties where ICANN policy, the registry’s rules or the law requires it.
• We request WHOIS privacy. Where the extension supports it, we ask for privacy protection on your registration so that your personal details are not published in the public directory. Not every extension allows it, and some registries publish certain fields regardless.

How we handle these details on our side is covered in our Privacy Policy.

4. Prices and payment

The price shown at checkout is the price you pay for the registration term. It includes our margin over the wholesale cost, so it is not the same as the registry fee. Domain purchases are taken through Stripe’s hosted checkout, separately from any subscription.

Domain pricing changes at the registry and wholesale level, sometimes substantially and sometimes for one extension only. The renewal price is therefore not fixed by the registration price: we price each renewal fresh when we send you the renewal notice, and that notice tells you what the renewal will cost before you commit to it.

5. Refunds

Once a domain is registered, the registry fee has been paid and cannot be recovered, so completed registrations and renewals are not refundable, including where you registered a name by mistake, where you no longer want it, or where you close your Spanli account.

If we charge you and the registration or renewal does not complete, we refund that charge in full. If you believe you were charged in error, write to support@spanli.com.

This does not affect any statutory right you have as a consumer, though note that in many jurisdictions the right to withdraw from a distance contract does not apply once a service has been fully performed at your request, which is what a completed registration is.

6. Renewal and expiry

Domains do not renew silently and without warning. About 30 days before your domain expires we email you a renewal notice at the address on your account, telling you the domain, the expiry date and the renewal price.

• If you have saved a card and enabled automatic charges, we charge it for the renewal and confirm by email.
• Otherwise the notice contains a payment link. Renewal happens when you pay.
• If the renewal is not paid by the deadline in the notice, we stop trying, automatic renewal is switched off, and the domain runs to its expiry date.

It is your responsibility to keep a working email address on your account and to act on renewal notices. We are not liable for a domain lost because notices went to an address you no longer read.

After expiry, what happens is set by the registry, not by us. Most extensions have a grace period during which the name can be renewed, followed by a redemption period during which it can sometimes be recovered for a substantially higher fee, followed by deletion, after which anyone can register it. These periods differ by extension. We cannot guarantee that an expired domain can be recovered. If you want to try, contact support@spanli.com as early as possible.

7. Transferring your domain

You can move your domain to another registrar. ICANN’s transfer policy imposes a 60 day lock after a new registration, after a transfer and after a change of registrant, during which a transfer away is not possible. Once that period has passed, ask us at support@spanli.com and we will unlock the domain and give you the authorisation code your new registrar needs. We do not charge for this and we will not obstruct it.

Transferring a domain away does not cancel your Spanli subscription, and a domain that has moved to another registrar will stop pointing at your Spanli site unless you set its DNS records up again.

8. DNS and how your domain is used

When you register a domain through us, we create a DNS zone for it and point it at your published Spanli site. You can edit its records from your project settings, with the exception of a small number of records the service needs in order to keep your site reachable and its certificate valid.

If your project has more than one hostname, one of them is the primary address and the others redirect to it, so that your site has a single canonical address for visitors and search engines.

9. Acceptable use and disputes

Our Acceptable Use Policyapplies to domains registered through us. In addition, you must not register a domain that infringes someone else’s trademark, in bad faith, or to impersonate another person or business.

Domain name disputes are decided under ICANN’s Uniform Domain Name Dispute Resolution Policy, or the equivalent policy for your extension, not by us. If a dispute is brought against your domain you are the respondent, and we and Openprovider will implement whatever the decision requires. We may also suspend or cancel a registration where a registry, a court or the law requires it.

10. Availability of names

A search result showing a domain as available is a point-in-time answer, not a reservation. Registration only completes when payment succeeds and the registry confirms it, and a name can be taken by someone else in between. We only offer the extensions we support, and we may add or remove extensions.

11. Sanctions

We cannot register or renew domains for anyone subject to United States sanctions or located in a comprehensively embargoed country or region.

12. Contact

Questions about a domain, a renewal or a transfer: support@spanli.com.