Asking for changes in chat

The chat is the main way to change your site. It sits beside your site inside your project, and it is the same conversation from the first day onwards — everything you have asked for is still there when you come back.

You do not need to know what any part of a website is called. Ask for the result you want, not the method.

What to say

Say it the way you would say it to a person who is looking at the site with you:

• "Add a section about gift cards."
• "We are closed on Mondays now."
• "The prices are out of date — a cut is 25 and colour starts at 60."
• "Make the whole thing warmer and less formal."
• "Put the phone number where people will actually see it."
• "Shorter. Nobody reads that much."

Vague is allowed. "Make it feel more premium" is a real instruction and you will get a real answer. If your wording could mean two things, Spanli asks you one plain question rather than guessing — you answer it in the same chat and it carries on.

What happens while it works

Your site is live beside the chat, and it updates as the work lands, so you can watch the change arrive. A build can take a few minutes for a big request and a few seconds for a small one.

You do not have to sit there. Close the tab and it carries on. When you come back, the conversation and the finished work are both waiting. If you would rather be told, ask to be emailed when it finishes and you will get a message the moment it is done.

There is a stop button while it works. Pressing it stops the current change where it is — it does not undo anything already made, and you can ask again straight after.

Photos, in the chat

You can attach pictures to a message: your logo, a photo of the shop, a picture of the work. Say what each one is ("this is the front of the building") and it will be used where it belongs. Adding your own photos covers this properly.

When it goes wrong

Two things to reach for, in this order:

1. Say so. "That is worse, go back to the shorter version." It is a conversation, and correcting it is as normal as asking in the first place.
2. Put the whole thing back. If a round of changes went the wrong way, your site keeps a history and any recent state can be restored in one click. See Putting things back.

Neither of these touches your live site. Visitors keep seeing what you last published until you publish again — see Drafts and published.

Asking from your phone

Everything above works on a phone: the site, the chat, the attaching of photos. Most small fixes happen exactly there — you notice something while you are out, you type a sentence, it is done before you are home.