Where the replies arrive
You get an email when an enquiry arrives, and every message also waits in your project under Forms - the list is the full record.
Everything sent through the form on your site lands in one list inside your project. It is captured the moment the visitor presses send and it waits there for you.
Finding it
Open your project and look down the side for Forms. Each form your site has is listed there by name - Contact, Enquiry, RSVP, whatever yours are called.
Click one and you get every message it has ever received, newest first, with the date. Click a message to read the whole thing.
If your list is long, it is paged rather than endless, and you can download the lot as a spreadsheet file with Download CSV - useful for an RSVP list you want to count, or for keeping your own copy.
You get an email
When an enquiry arrives, Spanli emails the project owner - the address you sign in with. It is on from the start; there is nothing to set up.
If several messages arrive close together, you get one email and the rest are bundled into the next one a little later, so a busy afternoon does not flood your inbox. The email tells you something is waiting; the message itself is in the list, complete.
Each form has its own switch - Email me when someone writes in - at the top of that form's page, if you would rather a particular form kept quiet (a test form, say). The little dot next to Forms in the sidebar marks messages you have not read yet, whichever way you arrive.
The email goes to the owner only. People you have invited see the same list inside the project instead - see below.
Who else can see them
Anyone you have invited as an editor sees the same list, so someone else can answer them without getting anywhere near your card or your plan. See Inviting someone to help.
Junk and abuse
At the top of each form's page you can see its spam protection setting and how often one visitor is allowed to send it.
If junk starts arriving, ask in chat to turn on the "prove you're human" step - the small check a visitor passes before their message goes through.
They keep arriving while you work
Rebuild the entire site this afternoon: messages sent during it are still collected, and still there when you finish. Editing your site does not take your form off the air.
How many you can receive
The free plan takes 50 a month, Pro 5,000, and Business has no limit. For most small businesses 50 is more than a busy month. See Plans and credits.