What Spanli does not do

Most of this help centre is about what you can do. This page is the other list, and it is here on purpose: finding out three weeks in is much worse than reading it now.

Spanli builds sites that tell people about you, persuade them, and collect enquiries. Where something falls outside that, we would rather say so plainly than half-build it for you.

Taking payments

No. Your site cannot take card payments and there is no checkout, no basket and no online shop.

What you do instead: show what you sell, with photos and prices, and take the order the way you already do — a message, a phone call, a visit. For a small catalogue that is usually the honest shape of the business anyway. If you genuinely need card payments, you need a shop platform, not Spanli.

Bookings and appointments

No. There is no calendar, no availability, no time slots and no confirmation emails to the customer.

What you do instead: an enquiry form that asks what you need to know — which service, roughly when, how to reach them — and you confirm the time yourself. Every salon, clinic and studio built on Spanli works this way. If your business lives or dies by an availability calendar, you want a booking system alongside your site.

Accounts for your visitors

No. People cannot sign up, log in, or have a private area on your site. Members-only content, client portals and customer dashboards are not something Spanli builds.

Emailing you when an enquiry arrives

Not yet. Replies wait in your project and you go and look at them. The one email Spanli does send is when a build has finished, if you ask for it.

A mailbox at your own name

No. If you buy a domain through Spanli you own the name, but Spanli does not provide email — you@yourbusiness.com comes from an email provider, separately. See Using your own name.

Smaller things worth knowing

• Bulk-loading a list from a spreadsheet. Not today. Items are added one at a time through a form, which suits a menu or a portfolio and does not suit a thousand-line catalogue.
• Two people editing at the same moment. You can both be in the project, but changes happen one at a time — if a change is running, the next one waits. See Inviting someone to help.
• A review step before a change goes in. There is none. Anyone you invite as an editor changes the site for real. Give the role to people you would trust with the decision.

What this leaves you with

A site that looks like it was made on purpose, says what you do, and puts the people who want you in touch with you. For most small businesses that is the whole job — and it is the part that usually never gets done.